1. Agreement and operator
By creating an account, accepting a project invitation, using the application, or responding through an external issue link, you agree to these Terms to the extent applicable to your use.
“FinishLedger,” “we,” “us” and “our” refer to the FinishLedger early-access product and the contracting operator identified in the applicable pilot agreement or order form. Before paid commercial use, that document must state the operator’s legal name, address, licence information, governing law and notice details.
If you use FinishLedger for a company or project organisation, “Customer” means that organisation and you confirm that you are authorised to act for it.
2. Accounts, invitations and authority
- You must be at least 18 and use accurate account information.
- Accounts are personal. Do not share passwords or impersonate another person.
- Project access is granted only through an authorised workspace role or invitation and may be revoked.
- A person may belong to several authorised projects without gaining access to any other customer or project.
- Workspace owners and authorised managers control project access, roles, external links and record permissions.
- You must promptly report suspected unauthorised access to hello@finishledger.com.
3. What FinishLedger provides
FinishLedger provides tools for project locations, templates, quantities, progress, workforce deployment, issues, photos, materials, planning, site logs, reports, invitations, notifications and operational audit history.
Features may evolve during early access. We may improve, replace or remove a feature where reasonably necessary for security, reliability or product development. We will avoid materially reducing contracted functionality without notice where a signed pilot agreement applies.
External issue links may let a recipient view and respond to one time-limited ticket without an account. Anyone holding a valid link may be able to access that ticket, so the sender must choose recipients and channels carefully.
4. Customer content and data ownership
The Customer retains ownership of project content it or its users submit, including records, photos, documents, comments, imports and reports. The Customer gives FinishLedger a limited licence to host, process, reproduce and transmit that content only as needed to provide, secure, support and improve the contracted service.
FinishLedger does not sell project content, use it for advertising, train general-purpose AI models on it, or reuse one customer’s project content for another customer.
The Customer is responsible for ensuring that it has a lawful basis and appropriate notices or permissions for personal data, photographs, phone numbers, workforce information and third-party documents uploaded to FinishLedger.
5. Acceptable use
You must not:
- upload unlawful, malicious, misleading, discriminatory or infringing content;
- unnecessarily capture passports, identity documents, medical information, private conversations, payment-card data or people in sensitive situations;
- attempt to access another company’s workspace, bypass permissions, scrape the service or probe security controls;
- introduce malware, overload the service, interfere with other users or use automated tools without approval;
- use FinishLedger to make unlawful employment, disciplinary, financial or safety decisions;
- present a FinishLedger record as a certified legal conclusion, payment certificate, regulated digital signature or official government record unless separately validated by an authorised professional.
We may suspend access where reasonably necessary to protect users, data or the service, or to investigate a serious breach.
6. Important limits of operational records
- Issue acknowledgements show that a named recipient submitted a response at a recorded server time. They do not, by themselves, prove contractual fault, legal service, identity, authority, acceptance of liability or completion.
- FinishLedger is not a licensed trust-service or digital-signature provider. A typed name or button click is a workflow record, not automatically a qualified or trusted electronic signature.
- Responsibility labels, root causes, delay categories and status selections are user-supplied operational assessments. They are not legal determinations.
- Progress, agreed value, earned value, estimated payable, certification and paid fields are management records. They do not replace contracts, invoices, consultant certification, tax records, retention rules, labour law or authorised payment documents.
- Reports reflect available records and selected filters at generation time. Users must verify them before external or contractual use.
7. Availability, offline use and customer verification
Internet, hosting, browser, device and third-party provider failures can affect availability. Offline mode may preserve selected app pages and local drafts but does not guarantee every action or file upload will queue or sync. A record is not safely stored on the server until FinishLedger confirms it.
Customers should maintain appropriate project backups and exports for critical records, verify successful sync before relying on field updates, and retain original contractual documents outside FinishLedger. We may perform maintenance and will use reasonable efforts to restore service after disruption.
8. Security, confidentiality and providers
We use access controls, private storage, encrypted transport, role-based permissions and database policies intended to isolate companies and projects. No online service is risk-free, and the Customer remains responsible for user access, device security and appropriate internal procedures.
We use service providers described in the Subprocessor List. Personal data is handled as described in the Privacy Notice and, where applicable, the Data Processing Addendum.
9. Suspension, termination and deletion
Customers may stop using FinishLedger and request export or deletion through their authorised owner or legal contact. We may suspend or terminate access for material breach, security risk, unlawful use, non-payment under a signed order, or discontinuation of an early-access pilot.
Before deletion, an authorised Customer owner should export records that must be retained. Some data may remain temporarily in backups, security logs or legally required records. Deleting or voiding an operational receipt does not rewrite the audit history; corrective records should preserve what happened.
10. Disclaimers and liability
To the extent permitted by applicable law, the early-access service is provided “as is” and “as available.” We do not warrant uninterrupted operation, perfect accuracy, legal admissibility, fitness for a specific construction method, or that the service replaces professional engineering, safety, legal, tax, payroll, insurance or contract-administration advice.
Liability limits, exclusions and any service credits for a commercial Customer must be stated in its signed pilot agreement or order form. Nothing in these Terms excludes liability that cannot lawfully be excluded, or limits mandatory statutory rights.
11. General terms
You may not transfer your account or agreement without permission. We may assign the service agreement as part of a legitimate corporate reorganisation, financing or sale, subject to applicable contracts and privacy law.
If any provision is unenforceable, the remainder continues. Failure to enforce a term is not a waiver. Signed agreements, these Terms and referenced policies form the applicable agreement.
The governing law, courts and formal notice address are those stated in the signed pilot agreement or order form. If no signed agreement exists, mandatory applicable law determines those questions.
We may update these Terms for legal, security or service changes. Material changes will be notified in the app or by email and may require renewed acceptance. Questions: hello@finishledger.com.